Tuesday, July 12, 2016

Infopath Issue: Web page cannot be displayed

Recently when we have upgraded from SharePoint 2007 to SharePoint 2013, we have found one strange issue with opening the InfoPath Forms.

When we try to edit the InfoPath template by going to the Form Library -> Advanced Settings, then it thrown the below error as "Webpage cannot be displayed".


This issue occurs for one user who is trying to open the form in InfoPath 2010 version. This issue didn't occur for the users who has the InfoPath 2013 version.

I found the below blogs which are helpful to resolve the issue.

https://social.msdn.microsoft.com/Forums/exchange/en-US/c47561bd-d7f0-441f-bc27-3b6e1f0457a0/cannot-view-infopath-form-on-sharepoint-2013-since-i-removed-skydrive-for-business-and-installed?forum=sharepointcustomization

https://blogs.technet.microsoft.com/office_integration__sharepoint/2014/02/24/the-webpage-cannot-be-displayed-when-trying-to-openedit-an-office-file-from-a-sharepoint-2013-site/

In the first article, they have mentioned to change the registry key.

So, please follow the below steps to change the registry key.

Go into the registry by typing regedit from the Run line and rename the SharePoint.OpenDocuments.5 key (ex. SharePoint.OpenDocuments.5.old) under HKEY_CLASSES_ROOT.


 

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